Key Account Manager – Business Development

Job Summary

Key Responsibilities

• Account Management & Customer Relationship
  • Manage and nurture relationships with key strategic accounts and enterprise customers.
  • Act as the primary point of contact for assigned clients and maintain strong executive-level relationships.
  • Understand customer business objectives, challenges, and technology requirements.
  • Conduct regular business reviews and strategic account planning sessions.
• Revenue Growth & Business Development
  • Achieve assigned sales and revenue targets through account expansion and new business opportunities.
  • Identify opportunities for upselling, cross-selling, and renewal of software licenses, subscriptions, and services.
  • Develop account growth strategies and execute plans to maximize customer lifetime value.
  • Generate new opportunities within existing customer organizations.
• Customer Success & Retention
  • Ensure customer satisfaction by coordinating with delivery, support, and product teams.
  • Monitor project progress and proactively address customer concerns.
  • Drive customer retention and contract renewals.
  • Build customer advocacy and develop reference accounts and case studies.
• Opportunity Management
  • Manage the complete sales cycle within assigned accounts, from opportunity identification to contract closure.
  • Coordinate proposal development, pricing discussions, contract negotiations, and commercial agreements.
  • Maintain an accurate sales pipeline and forecast future revenue opportunities.
• Strategic Planning
  • Develop and maintain detailed account plans, stakeholder maps, and growth roadmaps.
  • Analyze customer business trends and identify opportunities for digital transformation initiatives.
  • Monitor competitor activities and market developments within assigned accounts.
• Collaboration & Internal Coordination
  • Work closely with business development, pre-sales, project delivery, customer success, product, and finance teams.
  • Coordinate internal resources to ensure successful project delivery and customer satisfaction.
  • Provide customer feedback to support product enhancement and service improvement initiatives.
• Reporting & Performance Management
  • Maintain CRM records and account documentation.
  • Prepare account performance reports, revenue forecasts, and customer engagement updates.
  • Track customer KPIs and identify risks and growth opportunities.

Preferred Qualifications

• Bachelor's degree in Business Administration, Marketing, Computer Science, Information Technology, Engineering, or a related field.
• MBA or equivalent postgraduate qualification is preferred.
• 5+ years of experience in Key Account Management, Enterprise Sales, Business Development, or Client Relationship Management within a software, SaaS, or IT services company.

Experience Requirement

• Experience working with government agencies, large corporations, banks, telecom operators, manufacturing companies, and development organizations.
• Proven track record of achieving sales targets and growing strategic accounts.
• Experience managing annual account portfolios valued at BDT 5 crore or more.
• Knowledge of procurement processes, software licensing models, and enterprise solution selling.

Key Competencies

• Strong knowledge of enterprise software solutions, SaaS, ERP, HRIS, CRM, Cloud, AI, Cybersecurity, and Digital Transformation services.
• Proven experience managing large enterprise or government accounts.
• Excellent relationship-building and stakeholder management skills.
• Strong negotiation, presentation, and communication abilities.
• Ability to identify customer needs and develop value-based solutions.
• Strong commercial acumen and contract management skills.
• Experience using CRM platforms and sales pipeline management tools.
• Excellent verbal and written communication skills in English and Bangla.