Partner Success Manager

Job Summary

The Partner Success Manager is responsible for managing 2–3 partners per region across the full partner lifecycle — from onboarding and enablement to performance management and revenue growth. Working under the guidance of the Senior Partner Success Manager, the role is hands-on and execution-focused, with a clear pathway to broader ownership as the individual develops.

This is a commercially driven role requiring developing business acumen, a working understanding of enterprise technology solutions, and the ability to build trusted relationships with partners and clients.

Betopia Limited  —  Global Sales & Partner Operations

Key Responsibilities

• Build, manage, and grow partner and client relationships across assigned regions, acting as a primary point of contact throughout the partner lifecycle.
• Support partner revenue performance through sales enablement, deal support, and co-selling across Betopia’s technology portfolio.
• Deliver partner onboarding, training, and ongoing enablement, ensuring partners are equipped to represent and sell Betopia solutions.
• Help partners identify, qualify, and close business opportunities, including proposal support, pricing guidance, and negotiation assistance.
• Conduct regular business reviews, track KPIs, and prepare data-driven insights to optimize partner performance and surface growth opportunities.
• Contribute to joint go-to-market campaigns and co-branded marketing initiatives in line with Betopia’s commercial strategy.
• Manage day-to-day partner and client concerns, escalating to the Senior Partner Success Manager where appropriate, and maintain high levels of engagement and satisfaction.

Preferred Qualifications

• Bachelor’s degree in Business, Marketing, IT, CSE, or a related field.

Experience Requirement

• 1–3 years of experience in partner management, channel sales, business development, or account management within the technology sector (strong recent graduates with relevant internships considered).
• Developing commercial and business acumen with a willingness to own and grow toward revenue targets.
• Working understanding of enterprise technology solutions (ERP, SaaS, Cloud, AI, or managed services).
• Good client-handling and communication skills, with the ability to build rapport across diverse markets and cultures.
• Solid organizational and project-coordination skills, with the ability to manage multiple accounts and meet deadlines.
• Full professional proficiency in English — written and verbal.
• Familiarity with CRM platforms, partner portals, and pipeline management tools, or the ability to learn them quickly.
• A proactive, coachable self-starter able to operate in a fast-paced, global environment.

Key Competencies

• Business Acumen: Developing a grasp of commercial models and market dynamics, with a focus on identifying growth opportunities.
• Technology Fluency: Working knowledge of enterprise technology solutions including ERP, SaaS, Cloud, AI, and managed services.
• Sales & Deal Support: Able to support the sales cycle from qualification and proposal development through to closure with guidance.
• Client & Partner Handling: Builds rapport and trust with stakeholders and sustains day-to-day engagement.
• Communication & Presentation: Clear communicator with full professional English proficiency across written and verbal formats.
• Organization & Project Coordination: Organized and delivery-focused, able to manage multiple accounts and prioritize effectively.
• Analytical Thinking: Comfortable interpreting KPIs and pipeline metrics to support performance reviews.
• Problem Solving: Solutions-oriented; resolves routine challenges and escalates appropriately.