Job Summary
As a Customer Support Executive, you'll be the voice of our company for our US-based clients. You'll handle calls, resolve queries, and build relationships that keep our clients happy and coming back - all during a night shift that aligns with US business hours.
Key Responsibilities
- Fluent, confident spoken English - comfortable holding real-time conversations with US clients
- A friendly, patient, and solution-oriented attitude
- Strong listening skills and the ability to think on your feet
- Comfortable working night hours consistently
Preferred Qualifications
- Bachelor's degree preferred (any discipline)
Experience Requirement
- Prior experience in a call center, telesales, or customer support role is a plus - especially if it involved US clients
- Freshers with excellent spoken English are welcome to apply
Key Competencies
- Experience in IT services, SaaS, or tech support
- Familiarity with CRM tools or ticketing system
