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Data Center & Network SecurityData Center ManagementInfrastructure ManagementEnterprise NetworkingNetwork SecurityModern Work Solutions
Elevate your customer service with our interactive voice response system. Automatically guide callers, provide 24/7 self-service, and seamlessly route complex queries to the right agents.
Betopia SMart IVR eliminates frustrating phone trees by using intelligent routing and natural language processing. Empower your callers to securely check balances, book appointments, or resolve issues over the phone without ever waiting on hold.
See how we solve these challenges for organizations worldwide.
See It In ActionDiscover how our technology empowers operations with smart, scalable, and secure features.
Automatically direct calls to the right department or agent using advanced skill-based and intent-based routing.
Empower callers to resolve common issues anytime through automated, intuitive voice menus without human intervention.
Serve a diverse customer base with dynamic voice prompts available in multiple languages and dialects.
Seamlessly integrate with your existing CRM to provide agents with caller history and context instantly upon connection.
Easily design and modify IVR call flows using a visual drag-and-drop builder to adapt to changing business needs.
Gain deep insights into call volumes, drop-off points, and resolution rates to continuously optimize the caller experience.
From secure-by-design architecture to intuitive workflows, explore the foundational modules of SMart IVR.
Design complex IVR menus without coding. Our intuitive interface lets you drag, drop, and configure voice prompts, routing rules, and dynamic integrations with ease.
Leverage advanced Automated Speech Recognition and Text-To-Speech technologies to deliver natural, conversational interactions that understand caller intent.
Monitor live call queues, agent performance, and system health. Generate detailed reports on call durations, abandonment rates, and peak call times.
Connect your IVR to external databases, payment gateways, and booking systems to enable secure, real-time transactions over the phone.
We provide end-to-end integration, deployment and support services to ensure flawless operational success.
We analyze your customer journeys to design intuitive and efficient IVR menus tailored to your business.
Professional studio recording or high-quality AI voice generation for all your IVR prompts.
Connecting the IVR securely to your CRM, ticketing systems, and backend APIs.
Rigorous load testing and QA before seamless deployment to your telecom infrastructure.
Ongoing analysis of caller data to refine voice prompts and routing rules for maximum efficiency.